xafhl - 2007-11-25 17:56:00
My Email Stopped Arriving
Has your email stopped arriving to the device? Follow these steps to restore the service books to the device:
Step One - Hard Reboot:1. Remove battery from the device
2. Leave the battery out for at least 30 seconds
3. Replace battery and let the device reboot
Step Two - Register on Network: (if step one did not solve issue)1. From the device go to Options
2. Select Advanced Options
3. Select Host Routing Table
4. Select menu, then 'Register Now'
Images:
Step three - Send Service Books: (if step two did not solve issue)1. Log into your providers BIS site
2. Click the link to resend the service books.
Here is the global list of BIS carrier sites:
Global BIS List
Carrier specific links: (If your carrier is not listed please click the global link above)
Cingular BIS Log In
Nextel BIS Log In
Rogers BIS Log In
Sprint BIS Log In
T-Mobile BIS Log In
Verizon BIS Log In
For example, on T-Mobile:
a) Log into your my T-Mobile account and select 'Setup BlackBerry Internet Email'
b) Select (left menu box) 'Service Books'
c) Select 'Send Service Books'
Step Four - Call Service Provider: (if all of the above fail)1. Call your provider and have them check the provisioning of your account.
Has your email stopped arriving to the device? Follow these steps to restore the service books to the device:
Step One - Hard Reboot:1. Remove battery from the device
2. Leave the battery out for at least 30 seconds
3. Replace battery and let the device reboot
Step Two - Register on Network: (if step one did not solve issue)1. From the device go to Options
2. Select Advanced Options
3. Select Host Routing Table
4. Select menu, then 'Register Now'
Images:
 |  |
 |  |
2. Click the link to resend the service books.
Here is the global list of BIS carrier sites:
Global BIS List
Carrier specific links: (If your carrier is not listed please click the global link above)
Cingular BIS Log In
Nextel BIS Log In
Rogers BIS Log In
Sprint BIS Log In
T-Mobile BIS Log In
Verizon BIS Log In
For example, on T-Mobile:
a) Log into your my T-Mobile account and select 'Setup BlackBerry Internet Email'
b) Select (left menu box) 'Service Books'
c) Select 'Send Service Books'
Step Four - Call Service Provider: (if all of the above fail)1. Call your provider and have them check the provisioning of your account.